Freshness Guarantee & Return Policy
Your satisfaction is our priority. We stand behind the quality and freshness of every bouquet.
At MJflowers Kenya, we're committed to delivering farm-fresh flowers that brighten your moments. If you're not completely satisfied with your bouquet, we'll make it right with our 100% satisfaction guarantee.
Our Freshness Guarantee
We guarantee all our flowers will remain fresh and beautiful for at least 3 days from the date of delivery when properly cared for.
If your flowers arrive damaged, wilted, or do not meet our quality standards, please contact us within 24 hours of delivery with photos of the issue.
What We Cover
We'll provide a replacement or full refund for the following situations:
- Damaged delivery: Flowers arrive wilted, crushed, or damaged during transit
- Wrong order: You received a different arrangement than what you ordered
- Missing items: Your bouquet is missing flowers or add-ons (chocolates, cards, etc.)
- Quality issues: Flowers do not meet our freshness standards upon arrival
- Failed delivery: We were unable to deliver to the specified address on the requested date
How to Report an Issue
Contact Us Immediately
Reach out within 24 hours of delivery via WhatsApp at +254729308456 or email at myrachanto1@gmail.com with your order number.
Provide Photos
Send clear photos showing the condition of the flowers and the full arrangement. This helps us assess the issue and provide the best solution.
Get Your Resolution
We'll review your case and offer either a free replacement delivery or a full refund, typically within 2–8 hours during business hours.
Resolution Options
Free Replacement
We'll deliver a fresh replacement bouquet at no additional cost, usually on the same day or the next business day.
Note: Subject to availability of similar flowers.
Full Refund
If you prefer a refund or replacement isn't possible, we'll process a full refund to your original payment method within 3–5 business days.
Refunds include delivery charges for eligible claims.
What's Not Covered
Our guarantee does not cover the following situations:
- Natural wilting: Normal wilting after 3 days with proper care
- Improper care: Damage due to inadequate water, extreme temperatures, or neglect
- Late reporting: Issues reported more than 24 hours after delivery
- Recipient unavailable: Failed delivery due to incorrect address or recipient not available
- Change of mind: Dissatisfaction with color or style after accepting delivery
Flower Care Tips
To maximize the life of your flowers and maintain freshness:
- •Trim stems at a 45-degree angle before placing in clean water
- •Change water every 2–3 days and re-cut stems
- •Keep flowers away from direct sunlight and heat sources
- •Remove wilted flowers to prevent bacteria growth
- •Use the flower food packet provided with your bouquet
Pro Tip: Proper care can extend your flowers' life well beyond our 3-day guarantee!
Need Help?
Have questions about our freshness guarantee? Our customer service team is here to assist you!
This policy is effective as of November 2025 and may be updated from time to time.
MJflowers Kenya — Fresh Flowers Delivered Daily