Terms and Conditions
Please read these terms carefully before ordering our fresh flowers
Welcome to MJflowers Kenya! By accessing our website and ordering flowers, you agree to be bound by these Terms and Conditions. Please read them carefully.
Last Updated: November 2025
1General Terms
By accessing and using the MJflowers Kenya website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
MJflowers Kenya reserves the right to modify these terms at any time without prior notice. Continued use of our website after changes constitutes acceptance of the modified terms.
You must be at least 18 years old to make purchases on our website. By placing an order, you confirm that you are of legal age to enter into a binding contract.
2Products and Pricing
Product Information
We make every effort to display our flower arrangements and their colors as accurately as possible. However, we cannot guarantee that your device's display accurately reflects the actual flower colors. Due to the natural nature of flowers, slight variations in color, size, and appearance may occur.
Pricing
- •All prices are listed in Kenyan Shillings (KES) and include applicable taxes
- •Prices are subject to change without notice
- •We reserve the right to correct pricing errors on our website
- •If a pricing error occurs, we will contact you before processing your order
- •Delivery fees vary based on location and will be communicated before order confirmation
Flower Availability
All flower arrangements are subject to seasonal availability. We reserve the right to substitute flowers of equal or greater value if specific varieties are unavailable. In the event that we cannot fulfill your order, we will contact you to arrange a suitable alternative or provide a full refund.
3Orders and Payment
Order Process
When you place an order with MJflowers Kenya:
- •You will receive an order confirmation via WhatsApp or email
- •Your order is not confirmed until we send you a confirmation message with your order number
- •We reserve the right to refuse or cancel any order for any reason
- •You are responsible for providing accurate delivery information including recipient name, address, and phone number
Payment Methods
MJflowers Kenya currently accepts the following payment methods:
Cash on Delivery
Payment is made in cash upon delivery of your flower arrangement. Please ensure you have the exact amount or change ready when our delivery personnel arrives.
Order Cancellation
You may cancel your order by contacting us via WhatsApp at +254729308456 or email at myrachanto1@gmail.com before the order has been dispatched. Once dispatched, standard return policies apply.
4Delivery
Delivery Areas
We deliver fresh flowers daily within Nairobi and surrounding areas in Kenya. Delivery fees may vary based on your location and will be communicated before order confirmation.
Delivery Times
We aim to deliver your flower arrangement on the date specified at checkout. However, delivery times are estimates and not guaranteed. Factors beyond our control (such as traffic, weather, or public holidays) may cause delays.
Delivery Issues
- •You must provide accurate delivery address and recipient contact information
- •If the recipient is not available, we will attempt to contact them using the provided phone number
- •We are not liable for delays caused by incorrect address information or recipient unavailability
- •Please inspect your flowers upon delivery and report any issues immediately within 24 hours
5Freshness Guarantee & Returns
MJflowers Kenya stands behind the quality and freshness of every bouquet we deliver. We offer a 100% satisfaction guarantee. For complete details, please refer to our dedicated Freshness Guarantee & Return Policy page.
Our Guarantee:
All flowers will remain fresh and beautiful for at least 3 days from delivery when properly cared for.
What We Cover:
- •Flowers arrive damaged, wilted, or crushed during transit
- •Wrong order delivered (different arrangement than ordered)
- •Missing items (flowers, chocolates, cards, or add-ons)
- •Quality issues upon arrival (flowers don't meet our standards)
- •Failed delivery to the specified address on requested date
Important:
Issues must be reported within 24 hours of delivery with photos. We'll provide either a free replacement or full refund, typically within 2-8 hours during business hours.
6Product Quality & Sourcing
MJflowers Kenya is committed to providing farm-fresh, high-quality flowers sourced from trusted local and international growers. We carefully select each bloom to ensure freshness and beauty.
All our flowers are freshly cut and delivered daily. We work closely with reliable suppliers to maintain the highest quality standards.
If you have concerns about the quality of your flowers, please contact us immediately at +254729308456 or email myrachanto1@gmail.com.
7Flower Care Responsibilities
To maximize the life of your flowers and maintain our freshness guarantee, proper care is essential. Recipients are responsible for:
- •Trimming stems at a 45-degree angle before placing in clean water
- •Changing water every 2-3 days and re-cutting stems
- •Keeping flowers away from direct sunlight and heat sources
- •Removing wilted flowers to prevent bacteria growth
- •Using the flower food packet provided with the bouquet
Note: Natural wilting after 3 days or damage due to improper care is not covered by our guarantee.
8Intellectual Property
All content on the MJflowers Kenya website, including text, graphics, logos, images, and software, is the property of MJflowers Kenya or its content suppliers and is protected by Kenyan and international copyright laws.
You may not reproduce, distribute, modify, or create derivative works from any content on our website without express written permission from MJflowers Kenya.
9User Conduct
When using our website and services, you agree not to:
- ✗Violate any applicable laws or regulations
- ✗Infringe on the rights of others
- ✗Transmit any harmful or malicious code
- ✗Attempt to gain unauthorized access to our systems
- ✗Use our website for fraudulent purposes
- ✗Interfere with the proper functioning of the website
10Privacy and Data Protection
MJflowers Kenya is committed to protecting your privacy and personal information. We collect and process your data in accordance with the Kenya Data Protection Act, 2019.
Information We Collect:
- •Name, phone number, and delivery address
- •Recipient information for flower deliveries
- •Order history and preferences
- •Communication records via WhatsApp and email
We use this information solely to process your orders, improve our services, and communicate with you about your purchases. We do not sell or share your personal information with third parties except as necessary to fulfill your flower deliveries.
11Limitation of Liability
To the maximum extent permitted by law, MJflowers Kenya shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.
Our total liability for any claim arising from your use of our services shall not exceed the amount you paid for the product giving rise to the claim.
We are not responsible for:
- •Delays or failures due to circumstances beyond our reasonable control (weather, traffic, public holidays)
- •Natural wilting after 3 days or damage caused by improper flower care
- •Issues arising from incorrect delivery information provided by you
- •Recipient unavailability or refusal to accept delivery
12Dispute Resolution
If you have any concerns or disputes regarding your flower order, please contact us first at +254729308456 via WhatsApp or email us at myrachanto1@gmail.com. We are committed to resolving any issues amicably and quickly.
If we cannot resolve the dispute through direct communication, any legal disputes arising from these Terms and Conditions shall be governed by the laws of Kenya and subject to the exclusive jurisdiction of the Kenyan courts.
13Changes to These Terms
MJflowers Kenya reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes your acceptance of the revised terms.
Questions About These Terms?
If you have any questions or concerns about these Terms and Conditions, please don't hesitate to contact us!
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM EAT
By using MJflowers Kenya services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
MJflowers Kenya — Fresh Flowers Delivered Daily